STUDENTLINK

Learningline Studentlink is a professional outsourced contact centre staffed with trained and qualified career advisors, working for you as first point of contact for potential international students. We will respond to, create and manage relationships with your international enquiries, as well as conducting all ongoing activities to ensure that prospects become enrolments.

Many universities in the UK don't have the resources to undertake the level of in depth contact needed to fully nurture and convert leads from potential international students and as such don't enjoy the rewards that those students would bring to their institution both culturally and in terms of revenue.

Learningline Studentlink can add value to your existing international marketing and admissions process with our unique career focused enquiry handling processes, aimed at giving potential students not only the benefits of studying at your institution but the long term career prospects related to their choice of programme.

Learningline, with our team of qualified and trained advisors are able to offer support on the following:

• Accurate and detailed recording of enquiries
• Measuring and improving conversion rates
• Reducing cost per enrolment; you only pay on success
• Offering the benefit of our exclusive and previously unavailable market intelligence
• Improving the whole enquiry experience for students
• Improving the quality and diversity of applications
• Measuring the effectiveness of your student marketing activities

How does it work?
Learningline Studentlinkhandles the relationship with potential students from initial enquiry right through to enrolment stage where they are then handed on to your internal admissions team.

Calls are routed through to our service centre on either an 'overspill basis' – where your own telephone service is overwhelmed with incoming calls, or on a contracted out basis – whereby Learningline handles all calls coming into a specific number at the university. Either way, the calls are answered on behalf of the university, so that the prospective student feels that they are contacting the university itself.

All enquiries are responded to within a guaranteed 24 hours, with a proactive and targeted continued follow-up strategy, designed to ensure that students are not lost at the crucial stage between offer and enrolment.

Learningline staff undertakes detailed product knowledge training in-house as directed by your own Director of Admissions and utilising your marketing material and course brochures. We will also sign up to and agree any confidentiality and exclusivity agreement as required, ensuring complete adherence to university internal quality systems.

Return on investment
Universities can receive the benefit of our market knowledge and awareness of the international student recruitment marketplace to assist with your planning of marketing activities.

In that respect, Learningline becomes a partner of the university, with a dedicated account manager who is in constant contact with the university and reporting on progress in an agreed format and timeframe. In addition, setup is free of charge and universities only pay a minimal charge per contact with the remainder of the fee due on success – when an international student who has come via Learningline Studentlinkactually enrols at the institution.